Apparently race packs were sent out on 20th April, although I believe from cobbling together data sources they have still been going out as of yesterday. If they went out on the 20th April, even given the bank holiday I would have expected something by now so something seems a bit fishy.
For a race that isn’t cheap by any stretch of the imagination I would have expected better, I would also have expected an email by now informing me that there is an issue which there clearly is. It shouldn’t be up to us to chase, social media like Facebook is good for this purpose if people know that mechanism exists.
To inform you of what is being said on Facebook. If your number hasn’t arrived you can collect it here on Saturday and they will be around on Sunday before the race. Speaking personally if collecting Sunday expect a queue!
“All race packs are now in the process of being posted out. If you do not receive your race pack for any reason you can pick up a replacement pack from the Customer Services Desk at Manchester Central (formerly the G-Mex) either on Saturday 14th May between 12noon and 5pm, or from 7.30am on Sunday 15th May. For the Customer Services Team call 0844 846 2111“
It’s interesting seeing comments on forums as to what people have been told about missing numbers and late sending – the best one was ‘runners lose them if sent too early’. Well I’d rather know I’d lost it than not receive it in the first place!
I haven’t run a ‘Great’ event for some years and having been unsuccessful in the ballot for this years Great North I won’t be doing that however I will be watching out to see if the same issues happen there too!
Let’s hope it’s on my door mat when I get home tonight!